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Access to Xel-há park

New To The Site! Cancun, Mexico
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from $174 per person

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10 hours (approx.)
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Overview

Feel a bit closer to heaven in a place considered one of the greatest and most beautiful natural wonders in the world. Xel-Há Mexico offers one of the best holiday experiences right in the heart of the Riviera Maya. Get unlimited snorkeling, food and drinks while you are able to observe multicolor fish and a great diversity of marine species that inhabit the fresh waters of its rivers, cenotes and a natural inlet.

No matter where you look, you will be able to perceive the countless secrets that nature keeps under each rock and on each leaf. Among its trails in the jungle, between the roots of the mangrove and with the 360° views from the top of the Scenic Lighthouse at 131 ft high, you can contemplate the beauty of the Riviera Maya and the Mexican Caribbean in all its splendor, because the magic of the planet lives inside these magnificent waters! In addition, yo u will have at your disposal a high-quality all-inclusive service and guaranteed fun at all times.

What's Included

  • World of Adventure: zip-lines, five-meter-high jumps and different rope games.
  • Continental breakfast, Snacks and Lunch buffets.
  • Cenotes, coves, Hikes through jungle paths and The Meliponary and Nursery.
  • Snorkel equipment with a gift tube $15.40 USD refundable deposit is required
  • Optional water activities
  • Hotel pick up and drop off
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Meeting Location

Meeting point

Carretera Chetumal Puerto Juárez Km 240
locales 1 & 2, módulo B, 77780 Q.R., Mexico

Show on Google Maps

Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

This activity ends back at the meeting point.

What To Expect

Xel-Há Park

In an all-inclusive park such as Xel-Há, you are the one who chooses how you take the greatest advantage out of it. The site puts at your disposal all food, drinks and activities in order to spend unforgettable moments in a completely effortless comfort. All you have to do is choose how to enjoy the day. You will feel peace and happiness as you have never experienced before in a unique and natural environment, as well as the envy of many other destinations.It is, without a doubt, an excellent theme park for the whole family to enjoy. There is something special for every taste waiting for your arrival. Come immerse yourself in amazing cenotes, lagoons and an inlet or enjoy a spa, water zip-lines, slides, high jumps and many other activities that you will only find at Xel-Há.
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Admission Ticket Free

Additional Info

  • Confirmation is instant and will be received at time of booking
  • Public transportation options are available nearby
  • Not recommended for travelers with spinal injuries
  • Infants are required to sit on an adult’s lap
  • If the traveler wants to bring an infant of 4 or less they have to informed the provider, otherwise the infant won't have access
  • Infants and kids are required to show ID

Frequently Asked Questions

(7)

Q: What is the cancellation policy for the Access to Xel-há park?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EST). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

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Activity code: C-209370P7


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Frequently Asked Questions (7)

Activity name

The answers provided below were previously given in response to questions from City Boat Tours customers.

Filter by:

Q: What is the cancellation policy for the Access to Xel-há park?
A:
You can cancel up to 24 hours in advance of the tour for a full refund.
  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EST).
Apr 2025
Q: What's included in the price?
A:
The following is included:
  • World of Adventure: zip-lines, five-meter-high jumps and different rope games.
  • Continental breakfast, Snacks and Lunch buffets.
  • Cenotes, coves, Hikes through jungle paths and The Meliponary and Nursery.
  • Scenic Lighthouse with 360° views from a height of 131 ft (40 m) and a fun descent.
  • Unlimited snorkeling in the inlet with the use of snorkeling gear and a free snorkel.
The following is NOT included:
  • Snorkel equipment with a gift tube $15.40 USD refundable deposit is required.
  • Optional water activities.
  • Hotel pick up and drop off.
Apr 2025
Q: What is the weather cancellation policy?
A:

This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Apr 2025
Q: What is the minimum age for this tour?
A:

There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..

Apr 2025
Q: My date is not available in the calendar, I am just checking to see if it is available?
A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025
Q: Is this an accessible tour?
A:

Accessibility information for the Access to Xel-há park is as follows:

  • Public transportation options are available nearby
  • Not recommended for travelers with spinal injuries
  • Not recommended for pregnant travelers
  • Not recommended for travelers with poor cardiovascular health
  • Suitable for all physical fitness levels
Apr 2025
Q: Where is the meeting point for this activity?
A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for Access to Xel-há park will be included in your confirmation email from City Boat Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

 

 

Mar 2024

What's Included

Activity name

  • World of Adventure: zip-lines, five-meter-high jumps and different rope games.
  • Continental breakfast, Snacks and Lunch buffets.
  • Cenotes, coves, Hikes through jungle paths and The Meliponary and Nursery.
  • Scenic Lighthouse with 360° views from a height of 131 ft (40 m) and a fun descent.
  • Unlimited snorkeling in the inlet with the use of snorkeling gear and a free snorkel.
  • Snorkel equipment with a gift tube $15.40 USD refundable deposit is required
  • Optional water activities
  • Hotel pick up and drop off

Additional Info

Activity name

  • Confirmation is instant and will be received at time of booking
  • Public transportation options are available nearby
  • Not recommended for travelers with spinal injuries
  • Not recommended for pregnant travelers
  • Not recommended for travelers with poor cardiovascular health
  • Suitable for all physical fitness levels
  • Infants are required to sit on an adult’s lap
  • If the traveler wants to bring an infant of 4 or less they have to informed the provider, otherwise the infant won't have access
  • Infants and kids are required to show ID
  • We will send a boarding pass that needs to be printed, Viator Voucher has no redeem value
  • Travelers must bring towels, swim suit and change of clothes

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Lowest Price Guarantee

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We guarantee the lowest price on all the tours available to book on our site. We'll refund the difference if you find the exact tour cheaper online until 48 hours before your tour starts.

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Locate your City Boat Tours Booking Number and the proof of the lower price you found.

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We'll review your materials and get in touch as soon as possible.

Receive your refund

If everything checks out, we'll refund you the price difference.

Refund Terms & Conditions

The following conditions apply to all lowest price guarantee refund requests:

  • The lowest price guarantee is available to any customer who makes a qualifying purchase through our website. The qualifying purchase must be a minimum of US$20 (or equivalent).
  • The lowest price guarantee covers retail and prepaid rates available to the general public. This does not include discounts or promotions you may receive (or be eligible for) from third-party sites or organizations such as AAA or AARP or special offers made as part of a membership program, corporate discount, daily deal, group, or rewards program.
  • City Boat Tours promotions cannot be combined with the lowest price guarantee.
  • If you find a lower retail or prepaid rate for the same tour, offered on the same date, time and priced in the same currency as your original purchase, on any other website between the time you book on City Boat Tours and 48 hours before your trip starts, we will refund the difference.
  • The lowest price guarantee does not apply where a lower overall price is found by breaking down the purchased tour into one or more parts sold separately.
  • City Boat Tours reserves the right to verify the lower price details. Examples of acceptable forms of verification include a web screenshot or a web address.
  • All refund decisions will be made at the sole discretion of City Boat Tours.

Free Cancellation

Activity name

100% refund
No refund

You can cancel up to 24 hours in advance of the tour for a full refund.

  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EST).
  • This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Sorting, ranking, and search results

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City Boat Tours wants to make your searches as relevant as possible. That's why we offer many ways to help you find the right experiences for you.

On some pages, you can select how to sort the results we display and also use filter options to see only those search results that meet your chosen preferences. You'll see explanations of what those sort options mean when you select them.

If you see a Badge of Excellence label, the award is based on average review ratings, share of bookings with a review, and number of bookings through City Boat Tours over a 12-month period.

The importance of any one factor over any other in a sort order varies, and the balance is constantly being reviewed and adjusted. We're always updating our systems and testing new ways to refine and improve your results to make them as relevant as possible to meet your needs.

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