8 to 10 hours (approx.)
Hotel pickup offered
Mobile ticket
Overview
Challenge your inner nerves for a thrill of a lifetime!
Explore underground caves and river rafting!
Drive off-road vehicles through the jungle.
Explore the world's longest aerial zip line group lasting 45 minutes in total!
All-inclusive, free to eat, drink and feast.
Tour inclusions:
1. Round trip transportation in air-conditioned bus 2. Life jacket in underground river 2. Main attractions 3. All security gears 4. Unlimited buffet in the park 5. Any other activities
Tour exclusions:
1. Tips 2. Souvenirs, handicrafts, clothes, or any other product or service not mentioned on the inclusions list 3. Photo or video services
What to bring
1. Comfortable Clothes 2. Comfortable Shoes (water shoes suggested) 3. Insect Repellent (Biodegradable) 4. Sunscreen Lotion (Biodegradable) 5. Swimming Suit 6. Towel 7. Sunglasses 8. Hat 9. Extra Cash (Pictures, Souvenirs, Tips & Personal Expenses) 10. Waterproof Camera
What's Included
- Helmet, life jacket, locker.
- XPLOR Park Tickets.
- Transportation costs during the trip.
- Professional Park English Spanish bilingual leader.
- Professional Park Luxury air-conditioned car hotel round-trip transfer, toll fee.
- Buffet style lunch.
- Insurance.
- Private fees (such as XPLOR Park purchase photos fees, etc.)
- Anything apart from the cost included.
Meeting and Pickup
Pickup point
Show on Google Maps
Pickup details
Hotel pick up start from 7 am to 8 am. Each hotel has different pick up time. Please confirm with your hotel pick up time before tour start.
What To Expect
Xplor (Pass By)
Discover a hidden universe below the Earth’s surface as you step into Xplor, a unique underground world, experience thrilling adventure activities with the safest and most modern equipment. Swim through the most spectacular mysterious routes, surrounded by amazing stalactites and stalagmites. Drive through an all-terrain track in the middle of the jungle, set sail on a raft, and paddle with your hands over crystal – clear waters among age-old rocky formation and prepare to conquer the skies as you fly in the largest zip line circuit of the Rivera Maya, over 2 miles of airborne adventure. Explorers can enjoy incredible activities in the natural setting outdoors and within underground environments.
Cancun (Pass By)
This one of a kind park features four thrilling activities to be enjoyed as many times as you like. You can drive an amphibious vehicle along spectacular jungle paths and down underground tunnels. Then, paddle a raft through breathtaking grottoes where impressive rock formations contrast with the crystal-clear waters of the underground river. Next, you can fly high above the treetops on 11 amazing zip-lines and swim through caverns covered in stalactites and stalagmites.Challenge yourself in natural surroundings and experience the adventure. This is on the list of “Things to do in Cancun”, don’t miss Xplor!Depart from hotel: 06:30am-08:30am. Please contact customer service to confirm the specific departure time.
Xplor (Pass By)
Tour inclusions:1. Round trip transportation in air-conditioned bus 2. Life jacket in underground river 2. Main attractions 3. All security gears 4. Unlimited buffet in the park 5. Any other activitiesTour exclusions:1. Tips 2. Souvenirs, handicrafts, clothes, or any other product or service not mentioned on the inclusions list 3. Photo or video servicesWhat to bring1. Comfortable Clothes 2. Comfortable Shoes (water shoes suggested) 3. Insect Repellent (Biodegradable) 4. Sunscreen Lotion (Biodegradable) 5. Swimming Suit 6. Towel 7. Sunglasses 8. Hat 9. Extra Cash (Pictures, Souvenirs, Tips & Personal Expenses) 10. Waterproof Camera
Additional Info
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Infants are required to sit on an adult’s lap
- Depat time different will cause the total tour duration difference, due to the park close time is at 5:00pm on the day, and we suggest that you will need to prepare in advance to take the shuttle back to hotel.
- Age and Safety: Customers under 18 must be accompanied by an adult. Pregnant women may join if under 24 weeks by the trip's end.
- What to Bring: Comfortable shoes and clothes, sun hat, sunglasses, sunscreen, cash, and drinks for hydration.
- Booking Details: Ensure all booking details (name, contact, flight info) are accurate. Errors will result in personal costs. A reachable phone number is required for safety and communication.
- Pick-Up Location Policy：When booking, please select your pick-up hotel. If undecided, you may update your pick-up location later. However, you must contact us or update this information yourself at least 3 days before the tour date. Important: Failure to provide or update your pick-up location prior to the departure date may result in missing the tour. The company will not be responsible for missed tours, and any fees paid will not be refunded.
- Hotel Rooms: Hotel rooms accommodate 2-4 guests, with varying bed types(e.g., King/Queen beds or two twin beds) and deposit rules. Deposits are usually processed via credit card.
- Tickets and Charges: Pre-purchased tickets or city passes are not accepted. Buy through us or via the guide. Group reservations recommended.
- Itinerary Changes:Tour operator reserves the right to adjust the itinerary for smooth operations.
- Tour Adjustments:The tour guide may alter schedules based on weather, traffic, or other conditions.
- Parking: Parking is not available at the meeting point. Transportation to and from the departure location is not included.
- Closed Attractions: If a scenic spot is closed, an alternative will be provided. COVID-19 may affect attraction hours and capacity.
- Booster Seats: For state law, Children under the age of 6 require a booster seat in order to participate in the tour group. Please understand that the violations and fines are borne by the guests themselves. There is no need for a booster seat for bus travel on the day of travel.
- Health Requirements: Guests with disabilities must provide advance notice. Wheelchair-accessible buses are not guaranteed without prior approval.
- Terms and Conditions: Terms and conditions may change—check the product website for updates.The operator is not liable for damages unless required by law.
- Leaving the Group: If leaving the group early, inform the tour guide and sign a departure form. No refunds for unused portions.
- Gifts and Refunds: Gifts provided during the tour may change due to unforeseen factors like weather. Fees will not be refunded for changes.
- Due to program restrictions at Xplor Park, children 4 years old and under are not allowed to entry parks; children 5-11 years old need to show proof of age.
- If you are accompanied by children under the age of 5, please check with the tour operator before placing your order.
- This tour/activity will have a maximum of 55 travelers
Frequently Asked Questions
(7)Q: What is the cancellation policy for the BEST Xplor 1 Day Tour from Cancun?
A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EST).This tour requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund. Read more Apr 2025
Cancellation Policy
You can cancel up to 24 hours in advance of the tour for a full refund.
Questions?
Our friendly customer support is here to help.
Activity code: C-132218P198
Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from City Boat Tours customers.
Filter by:
Q:
What is the cancellation policy for the BEST Xplor 1 Day Tour from Cancun?
A:Apr 2025
You can cancel up to 24 hours in advance of the tour for a full refund.
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- This tour requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
Q:
What's included in the price?
A:
Apr 2025
The following is included:
- Helmet, life jacket, locker.
- XPLOR Park Tickets.
- Transportation costs during the trip.
- Professional Park English Spanish bilingual leader.
- Professional Park Luxury air-conditioned car hotel round-trip transfer, toll fee.
- Buffet style lunch.
The following is NOT included:
- Insurance.
- Private fees (such as XPLOR Park purchase photos fees, etc.).
- Anything apart from the cost included.
Q:
What is the weather cancellation policy?
A:
This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Apr 2025
Q:
What is the minimum age for this tour?
A:
The minimum age to participate is 5. This tour requires at least one adult to accompany children..
Apr 2025
Q:
My date is not available in the calendar, I am just checking to see if it is available?
A:
If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025
Q:
Is this an accessible tour?
A:Apr 2025
Accessibility information for the BEST Xplor 1 Day Tour from Cancun is as follows:
- Public transportation options are available nearby
- Suitable for all physical fitness levels
Q:
Where is the meeting point for this activity?
A:
Detailed check-in instructions – including meeting point address, Google map, and parking information – for BEST Xplor 1 Day Tour from Cancun will be included in your confirmation email from City Boat Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024What's Included
- Helmet, life jacket, locker.
- XPLOR Park Tickets.
- Transportation costs during the trip.
- Professional Park English Spanish bilingual leader.
- Professional Park Luxury air-conditioned car hotel round-trip transfer, toll fee.
- Buffet style lunch.
- Insurance.
- Private fees (such as XPLOR Park purchase photos fees, etc.)
- Anything apart from the cost included.
Additional Info
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Infants are required to sit on an adult’s lap
- Depat time different will cause the total tour duration difference, due to the park close time is at 5:00pm on the day, and we suggest that you will need to prepare in advance to take the shuttle back to hotel.
- Age and Safety: Customers under 18 must be accompanied by an adult. Pregnant women may join if under 24 weeks by the trip's end.
- What to Bring: Comfortable shoes and clothes, sun hat, sunglasses, sunscreen, cash, and drinks for hydration.
- Booking Details: Ensure all booking details (name, contact, flight info) are accurate. Errors will result in personal costs. A reachable phone number is required for safety and communication.
- Pick-Up Location Policy：When booking, please select your pick-up hotel. If undecided, you may update your pick-up location later. However, you must contact us or update this information yourself at least 3 days before the tour date. Important: Failure to provide or update your pick-up location prior to the departure date may result in missing the tour. The company will not be responsible for missed tours, and any fees paid will not be refunded.
- Hotel Rooms: Hotel rooms accommodate 2-4 guests, with varying bed types(e.g., King/Queen beds or two twin beds) and deposit rules. Deposits are usually processed via credit card.
- Tickets and Charges: Pre-purchased tickets or city passes are not accepted. Buy through us or via the guide. Group reservations recommended.
- Itinerary Changes:Tour operator reserves the right to adjust the itinerary for smooth operations.
- Tour Adjustments:The tour guide may alter schedules based on weather, traffic, or other conditions.
- Parking: Parking is not available at the meeting point. Transportation to and from the departure location is not included.
- Closed Attractions: If a scenic spot is closed, an alternative will be provided. COVID-19 may affect attraction hours and capacity.
- Booster Seats: For state law, Children under the age of 6 require a booster seat in order to participate in the tour group. Please understand that the violations and fines are borne by the guests themselves. There is no need for a booster seat for bus travel on the day of travel.
- Health Requirements: Guests with disabilities must provide advance notice. Wheelchair-accessible buses are not guaranteed without prior approval.
- Terms and Conditions: Terms and conditions may change—check the product website for updates.The operator is not liable for damages unless required by law.
- Leaving the Group: If leaving the group early, inform the tour guide and sign a departure form. No refunds for unused portions.
- Gifts and Refunds: Gifts provided during the tour may change due to unforeseen factors like weather. Fees will not be refunded for changes.
- Due to program restrictions at Xplor Park, children 4 years old and under are not allowed to entry parks; children 5-11 years old need to show proof of age.
- If you are accompanied by children under the age of 5, please check with the tour operator before placing your order.
- This tour/activity will have a maximum of 55 travelers
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