Tour Cenotes Oasis Maya by Xcaret from Cancún and Playa del Carmen
Overview
Leap into four different cenotes (flooded sinkholes) amid a jungle oasis in the Yucatan – all in one day! Rappel and zipline over rock walls into the crystalline springs, and explore the caverns by kayak, snorkel and inner tube. Enjoy delicious snacks plus a gourmet picnic lunch amid splendid natural surroundings and hear about ancient Mayan legends of mythical guardians that protect these sacred waters. Receive personal attention from your guide on this small-group tour, limited to 19 people.
What's Included
- Non-alcoholic beverages en route
- Light refreshments (coffee, chocolate, sweet bread)
- Hotel pickup and drop-off
- Picnic lunch
- Use of necessary equipment
- Priority Access: You can have your admission bracelets on the bus on your way to the park.
- Local English- and Spanish-speaking guide
- Gratuities
- Souvenirs (Available to purchase)
- Photos (Available to purchase)
Meeting and Pickup
- During the booking, please choose Pickup Location and then select the radio button saying "Please pick me up at" and choose "I don't see my pickup location" from the drop-down then type the hotel name on the box underneath so that we can easily locate your hotel pickup. -In case your accommodation is not a hotel you must indicate your exact address including street name, outside number, interior number, county, postal code and city. - To know the exact time and meeting point you must send a message thry the option on your reservation or must call us at least 24 hours prior to the visit date purchased. - We would like to make it comfortable for you so we will pick you up at your hotel or at the nearest point available in our routes. - Let us know if you are not in need of transport. - We cannot assure your pickup at a hotel where you are not a guest considering that some hotel's policies, not allow visitors to access at the property. - The guides will be dressed in red t-shirts with the Xcaret logo on the back for easy identification. The guides will say the tour name out loud. - Upon your pickup, please present your printed or digital voucher and photo ID for boarding the bus to obtain a bracelet for entering into the park. - If by the time you purchase the ticket you do not have the hotel yet, you must contact the Customer Service Viator staff at least 24 hours prior to the visit to the park to help you to coordinate the pickup with us. - You must be 10 minutes early at the assigned location. - Transportation service is not private so you will share the bus with some other visitors of Grupo Xcaret.
What To Expect
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1 hour • Admission Ticket Included
Quintana Roo Puerto Morelos - Leona Vicario
1 hour • Admission Ticket Included
Additional Info
- Confirmation is instant and will be received at time of booking
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Some activities have a check point for health issues
- In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
- Travelers should have at least a moderate level of physical fitness
- It is recommended that you bring aqua shoes or water socks
- Minimum age is 6 years. Important: Children must be accompanied by an adult all the time
- Note: please avoid using makeup or chemical repellents that affect the ecosystem of the cenotes, use only chemical-free sunblock
- Minimum age to drink alcohol is 18 years
- Maximum weight is 250 pounds (113 kg)
- The Voucher schedule is informative.
- The pickup operates from different hotels in Cancun, Playa del Carmen and the Riviera Maya and if your hotel is not in our routes we are going to confirm the pickup at the nearest point available.
- Tours and days of operation are subject to availability and changes.
- If by the time you had confirmed your purchase you do not have your hotel name, you must call us at least 24 hrs before your visit day to arrange your pickup.
- This visit is not recommended for people suffering from cardiac, pulmonary or spinal problems, asthma, diabetes or hypertension, or for pregnant women.
- Also keep in mind that due to the location of the cenotes is in the middle of the jungle, mobile phone service is probably unavailable, some roads to reach them are not paved and could be bumpy.
- The average temperature of the Cenote water is between 75 and 78°F during the year.
- Please confirm the exact time and meeting point using the message option in your Reservation or contacting Grupo Xcaret.
- All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.
- We accept changes in visit dates from one month to the next (valid until the current year and subject to changes in public tariffs)
- We accept changes of visit dates from one day to another with the restriction of one day before.
- Your safety is essential for us so the use of life jackets is mandatory for water activities.
- This tour/activity will have a maximum of 15 travelers
Frequently Asked Questions
(7)Q: What is the cancellation policy for the Tour Cenotes Oasis Maya by Xcaret from Cancún and Playa del Carmen?
A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EST). Read more Apr 2025
Cancellation Policy
Questions?
Our friendly customer support is here to help.
Activity code: C-6140TXNTS
Traveler Photos
Reviews
Average 4.86 out of 5 stars based on 681 traveler reviews collected by City Boat Tours and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from City Boat Tours customers.
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- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Non-alcoholic beverages en route.
- Light refreshments (coffee, chocolate, sweet bread).
- Hotel pickup and drop-off.
- Picnic lunch.
- Use of necessary equipment.
- Priority Access: You can have your admission bracelets on the bus on your way to the park.
- Local English- and Spanish-speaking guide.
- Gratuities.
- Souvenirs (Available to purchase).
- Photos (Available to purchase).
This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Apr 2025The minimum age to participate is 6..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Tour Cenotes Oasis Maya by Xcaret from Cancún and Playa del Carmen is as follows:
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Some activities have a check point for health issues
- In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
- Travelers should have at least a moderate level of physical fitness
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Tour Cenotes Oasis Maya by Xcaret from Cancún and Playa del Carmen will be included in your confirmation email from City Boat Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024What's Included
- Non-alcoholic beverages en route
- Light refreshments (coffee, chocolate, sweet bread)
- Hotel pickup and drop-off
- Picnic lunch
- Use of necessary equipment
- Priority Access: You can have your admission bracelets on the bus on your way to the park.
- Local English- and Spanish-speaking guide
- Gratuities
- Souvenirs (Available to purchase)
- Photos (Available to purchase)
Additional Info
- Confirmation is instant and will be received at time of booking
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Some activities have a check point for health issues
- In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
- Travelers should have at least a moderate level of physical fitness
- It is recommended that you bring aqua shoes or water socks
- Minimum age is 6 years. Important: Children must be accompanied by an adult all the time
- Note: please avoid using makeup or chemical repellents that affect the ecosystem of the cenotes, use only chemical-free sunblock
- Minimum age to drink alcohol is 18 years
- Maximum weight is 250 pounds (113 kg)
- The Voucher schedule is informative.
- The pickup operates from different hotels in Cancun, Playa del Carmen and the Riviera Maya and if your hotel is not in our routes we are going to confirm the pickup at the nearest point available.
- Tours and days of operation are subject to availability and changes.
- If by the time you had confirmed your purchase you do not have your hotel name, you must call us at least 24 hrs before your visit day to arrange your pickup.
- This visit is not recommended for people suffering from cardiac, pulmonary or spinal problems, asthma, diabetes or hypertension, or for pregnant women.
- Also keep in mind that due to the location of the cenotes is in the middle of the jungle, mobile phone service is probably unavailable, some roads to reach them are not paved and could be bumpy.
- The average temperature of the Cenote water is between 75 and 78°F during the year.
- Please confirm the exact time and meeting point using the message option in your Reservation or contacting Grupo Xcaret.
- All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.
- We accept changes in visit dates from one month to the next (valid until the current year and subject to changes in public tariffs)
- We accept changes of visit dates from one day to another with the restriction of one day before.
- Your safety is essential for us so the use of life jackets is mandatory for water activities.
- This tour/activity will have a maximum of 15 travelers
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