Priority Access: Xel-Há All-Inclusive Day Trip with Transportation
Overview
Attention, water lovers! The park is open from 8:30 a.m. to 5:30 p.m. and has more than 50 attractions. At Xel-Há natural paradise located along the Riviera Maya, you can have an amazing jungle adventure, as you explore a lagoon, cenotes, caves and a hidden beach. You can bike around the lush grounds or simply lay down in an inner tube and drift along the river. And if you love snorkelling, you're in for a treat, because gear is included, with mask, fins and flotation vest. Relax on comfy lounge chairs or take a nap in a hammock. Lockers, restrooms, changing rooms, showers and a towel are available for use. This park is the perfect place for families to create unforgettable memories. You'll get unlimited ice, soft drinks and mineral water to keep you cool! and if it's your birthday, we've got a special surprise just for you!
we've got you covered with transport to and from your hotel!
The All-Inclusive option includes breakfast, lunch buffet and an open bar.
What's Included
- The All-Inclusive option includes breakfast, buffet lunch, domestic open bar and soft drinks
- Inner tubes and bicycles are available for use
- Hotel pickup and drop-off
- The Light option includes unlimited soft drinks, ice and mineral water
- Use of lounge chairs, hammocks and rest areas
- You will receive your park entry wristband on the bus on the way to the park.
- Access to showers, lockers and towels
- Special surprise if it is your birthday
- Snorkeling gear is included, with mask, fins and flotation vest
- Visitors will have access to more than 50 attractions including guided tours inside the park
- Gratuities
- Optional activities: These are educational activities of interaction with wild life, Sea Trek, Snuba
- Souvenirs (Available to purchase)
- Photos (Available to purchase)
- Light option does not include food and alcoholic beverages
Meeting and Pickup
*** This is an official product of Grupo Xcaret *** 1. Enter the name of the hotel in the box below so you can easily locate your hotel.2. If your accommodation is not a hotel, you will need to enter your exact address including street name, street number, house number, county, postcode and city.3. We can pick you up at your hotel or at the nearest available point on our routes.4. To know the exact time and meeting point you must send a message thru the option on your reservation or call us at least 24 hours prior to the purchased visit date.5. The guides will wear red T-shirts with the Xcaret logo on the back for easy identification. The guides will call out the name of the tour.6. Upon pick up, please present your printed or digital voucher, photo ID and the credit card you used to make the purchase to board the bus and receive a wristband to enter the park.7. You must arrive 15 minutes early at your assigned location.Notes: a. Please let us know if you do not require transport. b. We cannot guarantee to collect you from a hotel where you are not a guest, as some hotels have policies that do not allow visitors onto the premises. c. If you do not have a hotel at the time you purchase your ticket, you must contact Viator Customer Service at least 24 hours prior to your park visit to coordinate your pickup with us. d. Transportation is not private, so you will be sharing the bus with other visitors to Grupo Xcaret.
What To Expect
Xel-Ha Park by Xcaret
12 hours • Admission Ticket Included
Xel-Há Park
5 hours • Admission Ticket Included
Xel-Há Park
3 hours • Admission Ticket Included
Xel-Há Park
2 minutes • Admission Ticket Included
Xel-Há Park
30 minutes • Admission Ticket Free
Xel-Há Park
2 hours • Admission Ticket Included
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Public transportation options are available nearby
- Some activities like underground rivers have a check point for health issues
- Infants are unable to thermoregulate, meaning they can only swim in certain areas.
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Infants are required to sit on an adult’s lap
- Important: Children must be accompanied by an adult all the time.
- With All-Inclusive option, Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.
- Bring a swimsuit, comfortable clothes biodegradable sunscreen and insect repelent.
- Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat
- The Voucher schedule is informative and it does not indicate your pick-up time.
- The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
- Tours and days of operation are subject to availability and changes.
- All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.
- This tour/activity will have a maximum of 5 travelers
Frequently Asked Questions
(6)Q: What is the cancellation policy for the Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?
A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EST). Read more Apr 2025
Cancellation Policy
Questions?
Our friendly customer support is here to help.
Activity code: C-6140CUNXEL
Traveler Photos
Reviews
Average 4.54 out of 5 stars based on 356 traveler reviews collected by City Boat Tours and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (6)
The answers provided below were previously given in response to questions from City Boat Tours customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- The All-Inclusive option includes breakfast, buffet lunch, domestic open bar and soft drinks.
- Inner tubes and bicycles are available for use.
- Hotel pickup and drop-off.
- The Light option includes unlimited soft drinks, ice and mineral water.
- Use of lounge chairs, hammocks and rest areas.
- You will receive your park entry wristband on the bus on the way to the park.
- Access to showers, lockers and towels.
- special surprise if it is your birthday.
- Snorkeling gear is included, with mask, fins and flotation vest.
- visitors will have access to more than 50 attractions including guided tours inside the park.
- Gratuities.
- Optional activities: These are educational activities of interaction with wild life, Sea Trek, Snuba.
- Souvenirs (Available to purchase).
- Photos (Available to purchase).
- Light option does not include food and alcoholic beverages.
There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Priority Access: Xel-Há All-Inclusive Day Trip with Transportation is as follows:
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Public transportation options are available nearby
- Some activities like underground rivers have a check point for health issues
- Infants are unable to thermoregulate, meaning they can only swim in certain areas.
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Priority Access: Xel-Há All-Inclusive Day Trip with Transportation will be included in your confirmation email from City Boat Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024What's Included
- The All-Inclusive option includes breakfast, buffet lunch, domestic open bar and soft drinks
- Inner tubes and bicycles are available for use
- Hotel pickup and drop-off
- The Light option includes unlimited soft drinks, ice and mineral water
- Use of lounge chairs, hammocks and rest areas
- You will receive your park entry wristband on the bus on the way to the park.
- Access to showers, lockers and towels
- Special surprise if it is your birthday
- Snorkeling gear is included, with mask, fins and flotation vest
- Visitors will have access to more than 50 attractions including guided tours inside the park
- Gratuities
- Optional activities: These are educational activities of interaction with wild life, Sea Trek, Snuba
- Souvenirs (Available to purchase)
- Photos (Available to purchase)
- Light option does not include food and alcoholic beverages
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Public transportation options are available nearby
- Some activities like underground rivers have a check point for health issues
- Infants are unable to thermoregulate, meaning they can only swim in certain areas.
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Infants are required to sit on an adult’s lap
- Important: Children must be accompanied by an adult all the time.
- With All-Inclusive option, Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.
- Bring a swimsuit, comfortable clothes biodegradable sunscreen and insect repelent.
- Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat
- The Voucher schedule is informative and it does not indicate your pick-up time.
- The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
- Tours and days of operation are subject to availability and changes.
- All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.
- This tour/activity will have a maximum of 5 travelers
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