Synchronize with the Water Element 2 Amazing Aquatic Tours Xel-Ha & Xenotes
Overview
We are going to live 2 incredible days in contact with the water element, in an incredible cove and cenotes, where you will do many water activities such as swimming, kayaking, zip lines and rappelling in different settings.
You can choose if you will do first Xel-Ha or Xenotes tour, please let us know in which order will take your tours.
Xel-Ha is a water park to do a lot of activities or have a relax time while enjoy food and beverages (open bar, break fast and lunch)
At Xenotes tour you will have a mystic experience meet 4 different cenotes, where you can enjoy a crystal and fresh waters. Also do not forget to enjoy a delicious pic nic
Do not hesitate and live these incredible days in 2 parks that will make you love the water
What's Included
- Breakfast
- Lunch
- Rappeling, kayaking, swimming and Ziplines in 4 cenotes (Xenotes)
- Breakfast and lunch in Xel-Ha & Picnic in Xenotes
- Round Transportation from Cancun & Riviera Maya (for both parks)
- Unlimited snorkeling in the inlet with the use of fins and snorkel mask at Xel-Ha
- Scenic Lighthouse slide with 360° views from a height of 131 ft (40 m) and a fun descent at Xel-Ha
- Optional water activities at Xel-Ha are not included
Meeting and Pickup
Meeting points for travelers that are in downtown hotels and Airbnb’s or any location that we can't reach:Cancún Meeting Point: Marina Puerto Cancún (mall)Puerto Morelos Meeting Point: Hacienda MorelosPlaya Del Carmen: Plaza Antigua or Plaza Las Perlas (contact customer care for support)Tulum: There is no pick up in any hotel or Airbnb, the meeting point will be outside the Aloft Tulum.The pickup time is set according to your location and start at 7:00 am, the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service.
What To Expect
Xel-Ha Parl All Inclusive
1 Stop
Xenotes Discover 4 Amazing Cenotes
1 Stop
Additional Info
- Confirmation is instant and will be received at time of booking
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- This tour is not recommended for people with heart, lung, or spine conditions; with asthma, diabetes, or hypertension; or pregnant women or those suspected of being pregnant. The average water temperature of the cenotes is 75 to 78° F throughout the year.
- Suitable for all physical fitness levels
- Wear comfortable clothes, shoes and sunglasses, bring your swimsuit, towels and extra clothes.
- Use biodegradable sunscreen and insect repellent.
- For ziplines minimum height of 1.40 m and a minimum weight of 40 kg
- There may be changes without prior notice in the logistics or operation of the tour.
- The boarding pass tour operator sends you a blank one and it is mandatory to print it. Remember that the white one is the correct one, not the green City Boat Tours purchase receipt.
- Wear a swimsuit, water shoes and comfortable clothing. Additionally, bring an extra change of clothes and a towel.
- Remember to bring cash or a credit card to purchase souvenirs, get the photos of your visit, or enjoy an Optional Activity.
- Children over 4.5 ft but under 12 years of age must show an ID to verify their age as well.
- For the zip-line activity, a minimum height of 4.5 ft (1.4 m) and a minimum weight of 88 lbs (40 kg) are required.
- The use of the life jacket is mandatory during all water activities.
- Please take into account that the cenotes are located in the middle of the jungle, so some roads to reach them are not paved and could be bumpy.
- Also be aware that due to the location of the cenotes in the middle of the jungle, cell phone service is likely unavailable.
- It is not possible to make a date change the same day of your visit.
- There might be changes without prior notice to the tour’s logistics or operation.
- Smoking Control: At Grupo Xcaret we comply with government regulations by offering smoke-free and emission-free spaces. For smoking, we have designated exclusive areas restricted for minors, pregnant women, senior citizens, and people with cardiovascular and pulmonary health problems.
- Children over 6 years old can access to the park
- Entry is not allowed for children 5 and under.
- If you reserve even if it is early or late, this reservation is subject to availability, you will be notified as soon as you reserve if we still have spaces, this tour is in high demand and most of the time our capacity is full
- We need the ID Screenshoot of the cardholder. Cardholder must to be the lead traveller name and is mandatory that person assist in the park, if we do not have everything we need we can not provide your official boarding pass
- We are not responsibles if you forgot your personal belogings in the bus or park, make sure you do not forget any item when you get off the bus
- This tour/activity will have a maximum of 40 travelers
Frequently Asked Questions
(7)Q: What is the cancellation policy for the Synchronize with the Water Element 2 Amazing Aquatic Tours Xel-Ha & Xenotes?
A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EST). Read more Apr 2025
Cancellation Policy
Questions?
Our friendly customer support is here to help.
Activity code: C-114068P71
Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from City Boat Tours customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Breakfast.
- Lunch.
- Rappeling, kayaking, swimming and Ziplines in 4 cenotes (Xenotes).
- Breakfast and lunch in Xel-Ha & Picnic in Xenotes.
- Round Transportation from Cancun & Riviera Maya (for both parks).
- Unlimited snorkeling in the inlet with the use of fins and snorkel mask at Xel-Ha.
- Scenic Lighthouse slide with 360° views from a height of 131 ft (40 m) and a fun descent at Xel-Ha.
- Optional water activities at Xel-Ha are not included.
This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Apr 2025There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Synchronize with the Water Element 2 Amazing Aquatic Tours Xel-Ha & Xenotes is as follows:
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- This tour is not recommended for people with heart, lung, or spine conditions; with asthma, diabetes, or hypertension; or pregnant women or those suspected of being pregnant. The average water temperature of the cenotes is 75 to 78° F throughout the year.
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Synchronize with the Water Element 2 Amazing Aquatic Tours Xel-Ha & Xenotes will be included in your confirmation email from City Boat Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024What's Included
- Breakfast
- Lunch
- Rappeling, kayaking, swimming and Ziplines in 4 cenotes (Xenotes)
- Breakfast and lunch in Xel-Ha & Picnic in Xenotes
- Round Transportation from Cancun & Riviera Maya (for both parks)
- Unlimited snorkeling in the inlet with the use of fins and snorkel mask at Xel-Ha
- Scenic Lighthouse slide with 360° views from a height of 131 ft (40 m) and a fun descent at Xel-Ha
- Optional water activities at Xel-Ha are not included
Additional Info
- Confirmation is instant and will be received at time of booking
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- This tour is not recommended for people with heart, lung, or spine conditions; with asthma, diabetes, or hypertension; or pregnant women or those suspected of being pregnant. The average water temperature of the cenotes is 75 to 78° F throughout the year.
- Suitable for all physical fitness levels
- Wear comfortable clothes, shoes and sunglasses, bring your swimsuit, towels and extra clothes.
- Use biodegradable sunscreen and insect repellent.
- For ziplines minimum height of 1.40 m and a minimum weight of 40 kg
- There may be changes without prior notice in the logistics or operation of the tour.
- The boarding pass tour operator sends you a blank one and it is mandatory to print it. Remember that the white one is the correct one, not the green viator purchase receipt.
- Wear a swimsuit, water shoes and comfortable clothing. Additionally, bring an extra change of clothes and a towel.
- Remember to bring cash or a credit card to purchase souvenirs, get the photos of your visit, or enjoy an Optional Activity.
- Children over 4.5 ft but under 12 years of age must show an ID to verify their age as well.
- For the zip-line activity, a minimum height of 4.5 ft (1.4 m) and a minimum weight of 88 lbs (40 kg) are required.
- The use of the life jacket is mandatory during all water activities.
- Please take into account that the cenotes are located in the middle of the jungle, so some roads to reach them are not paved and could be bumpy.
- Also be aware that due to the location of the cenotes in the middle of the jungle, cell phone service is likely unavailable.
- It is not possible to make a date change the same day of your visit.
- There might be changes without prior notice to the tour’s logistics or operation.
- Smoking Control: At Grupo Xcaret we comply with government regulations by offering smoke-free and emission-free spaces. For smoking, we have designated exclusive areas restricted for minors, pregnant women, senior citizens, and people with cardiovascular and pulmonary health problems.
- Children over 6 years old can access to the park
- Entry is not allowed for children 5 and under.
- If you reserve even if it is early or late, this reservation is subject to availability, you will be notified as soon as you reserve if we still have spaces, this tour is in high demand and most of the time our capacity is full
- We need the ID Screenshoot of the cardholder. Cardholder must to be the lead traveller name and is mandatory that person assist in the park, if we do not have everything we need we can not provide your official boarding pass
- We are not responsibles if you forgot your personal belogings in the bus or park, make sure you do not forget any item when you get off the bus
- This tour/activity will have a maximum of 40 travelers
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