Overview
The best all-inclusive natural water park in the Riviera Maya a few minutes from Tulum.
When you make your reservation you will have a personalized service that will send you the exact pick-up time at the hotel and some recommendations for the tour. We monitor the transportation so that it arrives on time and we are in communication all the time in case you need help with anything.
This natural park is considered a natural wonder of Mexico and adventure activities such as snorkeling in the cove, cycling through the jungle paths, jumping into the water from the stone of courage, diving from a zip line and feeling the excitement of the most top of the slides in Cancun, Tulum and the entire Riviera Maya at the Faro Mirador; These and many other activities you can experience in the natural wonder of the Riviera Maya.
What's Included
- Tour along trails in the middle of the jungle. Cenotes, caves and grottoes.
- El Faro Mirador with 360° views at 40 m high and slide descent.
- Life jackets, floating tires and bicycles.
- Special games for the little ones in Children's World.
- The Meliponario and the Nursery.
- Adventure World: rope games, zip lines and jumps from 5 meters high.
- Unlimited snorkeling in the cove with use of fins and snorkel mask with integrated tube.
- Air-conditioned vehicle
- Continental breakfast from 9:30 a.m. to 11:30 a.m.
- Use of lockers, toilets, showers, dressing rooms and a towel.
- Snacks and buffet lunch at 11:30 a.m. at 5:30 pm.
- Tire ride along the river.
- Unlimited non-alcoholic drinks and domestic open bar.
- Photos
Meeting and Pickup
The exact pickup time will be informed to you a couple of hours after making your reservation for the next day and if it is for future days, it will be sent to you the day after you have made your reservation via text message or WhatsApp.
What To Expect
Xel-Há is a natural water park located in the Riviera Maya, where you will do unlimited snorkeling in a cove that flows into the Caribbean Sea. You can ride a bicycle through the jungle paths, jump into the water from the stone of courage, land from a zip line and feel the excitement of the highest of the slides in Cancun, Tulum and the entire Riviera Maya at the Faro Mirador; These and many other activities you can experience in the natural wonder of the Riviera Maya. Xel-Há is an all-inclusive park so the buffet and open bar are part of the experience.
Additional Info
- Confirmation is instant and will be received at time of booking
- Not recommended for travelers with spinal injuries
- Not recommended for travelers with poor cardiovascular health
- Travelers should have at least a moderate level of physical fitness
- Infants are required to sit on an adult’s lap
- This tour/activity will have a maximum of 50 travelers
Frequently Asked Questions
(12)Q: Do you take pregnant customers snorkeling?
A: Yes, we allow pregnant women to go on snorkeling. However, it’s crucial to consult with your healthcare provider before doing so to assess your individual health and pregnancy stage. Read more Jan 2022
Cancellation Policy
Questions?
Our friendly customer support is here to help.
Activity code: C-237561P53
Additional Info
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Frequently Asked Questions (12)
The answers provided below were previously given in response to questions from City Boat Tours customers.
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Yes, we allow pregnant women to go on snorkeling. However, it’s crucial to consult with your healthcare provider before doing so to assess your individual health and pregnancy stage.
Jan 2022Yes, this is possible, as long as you are comfortable going into the water. All City Boat Tours snorkeling tours adhere to strict safety regulations and have been designed to be enjoyed by all.
Your safety is our #1 priority, which is why:
- You will be wearing a flotation device at all times.
- On many tours, there is a stairway from the boat into the water so you won’t have to “jump” in!
- There are trained staff in the water and watching from the boat at all times.
For these reasons, we believe that even non-swimmers can have a wonderful time on our snorkeling trips, however, the final judgment call is yours to make. Please note we do not give refunds if you decide not to snorkel on the trip.
Oct 2021The snorkel gear we use on City Boat Tours tours is high quality and for your protection, the equipment is sanitized after each use. However, if you feel more comfortable using your own snorkeling equipment, feel free to bring it on the tour. Please note, there is no discount for providing your own equipment and we can’t be responsible for any lost or damaged items.
May 2023First-time snorkelers can be assured of one-on-one instruction and assistance. We find introducing folks to our world very rewarding!
Oct 2021There are no legal age limits for snorkeling. We have found that age 5 or 6 is a good age to learn the basics of snorkeling, however, it’s entirely up to individuals to make the best choice for their family.
Sep 2021- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Tour along trails in the middle of the jungle. Cenotes, caves and grottoes.
- El Faro Mirador with 360° views at 40 m high and slide descent.
- Life jackets, floating tires and bicycles.
- Special games for the little ones in Children's World.
- The Meliponario and the Nursery.
- Adventure World: rope games, zip lines and jumps from 5 meters high.
- Unlimited snorkeling in the cove with use of fins and snorkel mask with integrated tube.
- Air-conditioned vehicle.
- Continental breakfast from 9:30 a.m. to 11:30 a.m.
- Use of lockers, toilets, showers, dressing rooms and a towel.
- Snacks and buffet lunch at 11:30 a.m. at 5:30 pm.
- Tire ride along the river.
- Unlimited non-alcoholic drinks and domestic open bar.
- Photos.
This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Apr 2025There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Xel-ha All Inclusive Tour is as follows:
- Not recommended for travelers with spinal injuries
- Not recommended for travelers with poor cardiovascular health
- Travelers should have at least a moderate level of physical fitness
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Xel-ha All Inclusive Tour will be included in your confirmation email from City Boat Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024What's Included
- Tour along trails in the middle of the jungle. Cenotes, caves and grottoes.
- El Faro Mirador with 360° views at 40 m high and slide descent.
- Life jackets, floating tires and bicycles.
- Special games for the little ones in Children's World.
- The Meliponario and the Nursery.
- Adventure World: rope games, zip lines and jumps from 5 meters high.
- Unlimited snorkeling in the cove with use of fins and snorkel mask with integrated tube.
- Air-conditioned vehicle
- Continental breakfast from 9:30 a.m. to 11:30 a.m.
- Use of lockers, toilets, showers, dressing rooms and a towel.
- Snacks and buffet lunch at 11:30 a.m. at 5:30 pm.
- Tire ride along the river.
- Unlimited non-alcoholic drinks and domestic open bar.
- Photos
Additional Info
- Confirmation is instant and will be received at time of booking
- Not recommended for travelers with spinal injuries
- Not recommended for travelers with poor cardiovascular health
- Travelers should have at least a moderate level of physical fitness
- Infants are required to sit on an adult’s lap
- This tour/activity will have a maximum of 50 travelers
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