Transfer from Heathrow Airport to London or London to Heathrow
Overview
We are a London-based company with over 10 years of experience, offering reliable transportation services with professional drivers. All our vehicles are fully insured, licensed, and authorised by Transport for London. We prioritise punctuality and ensure every journey is smooth and timely, respecting your valuable time with our commitment to excellence.
Our services cover all types of private transfers. We offer transfers to and from London airports, Cruise Ports across England, and personalised private tours. We are dedicated to providing fast and efficient services with a focus on comfort and reliability.
We offer a modern fleet of electric, hybrid, plug-in hybrid, and diesel vehicles, combining eco-friendly options with traditional reliability. We actively use customer feedback to refine our services and ensure a superior travel experience!
What's Included
- Bottled water We will provide bottled water for each passenger (subject to availability).
- Free 75-minute waiting time after flight landing
- Air-conditioned vehicle
- One way private transport
- Meet & Greet
- Extra waiting time after 75 min - from £12.50 per 15 min, depending on vehicle type (Airport Pickup)
- Extra waiting time after 15 min - from £12.50 per 15 min, depending on vehicle type (London Pickup)
Meeting and Pickup
Airport Pick-up Instructions:We monitor and track all flights, we will pick you up on time, whether your flight arrives early or is delayed. You will receive your assigned driver’s details and phone number within 12 hours before your pick-up time, making sure you can contact them at any time if necessary.Please contact your representative operator or driver at the provided number if you encounter any issues.Your driver will be waiting at the pick-up point in the arrivals area with your name written on the board, 60 minutes after your landing time. It is vital that you make contact with the representative / driver on the number supplied within 1 hour after landing so that we know you are at the airport.Please inform the driver in case of major delays at passport control or baggage collection, so we can avoid any confusion and we will know that you are stuck inside the airport.The driver will then wait a further 30 minutes before leaving the airport unless we are informed that there is been delays in passport and customs control or baggage area.That means a total of 75 minutes of free waiting time after the flight lands.If the wait time is more than 75 minutes, there will be an extra charge of £12.50 for every 15 minutes. This covers the extra cost of parking and the driver's waiting time. The additional waiting time cost can be paid in cash to the driver by card over the phone.If after 90 minutes the customer could not be contacted or did not respond, this will result in a customer no-show and a refund will no longer be possible.Heathrow Airport arrival hall (waiting) area:Heathrow Airport Terminal 2, we meet our customers by WHSmith in arrivals hall. Heathrow Airport Terminal 3, we meet our customers by Nero Coffee in arrivals hall. Heathrow Airport Terminal 4, we meet our customers by Costa Coffee in arrivals hall. Heathrow Airport Terminal 5, we meet our customers by Costa Coffee in arrivals hall.Central London Pick-up Instructions:If you are being picked-up from a hotel, public place or large venue, please contact your driver on the supplied number to locate them, if necessary. For other types of pick-up, please wait at the designated address and ensure that you are ready to depart at the specified time.Please note that our standard pick-up and drop-off service covers Central London only. Locations in North-East, East, and South-East London fall outside this area and may be subject to an additional fee. If you are unsure whether your address qualifies, we kindly recommend contacting us in advance for confirmation and pricing.If any issue, please call to our office phone number and we will be happy to assist you.
What To Expect
This product is valid one way from either Heathrow Airport or Central London.
We contact the passenger through any available type of communication to confirm their booking details, if necessary. We can adjust the pick-up time and location at the customer's request.
We make sure that the driver will have enough time to arrive at the time set to pick up the client.
We are sending you the driver's details and phone number (via email, text message or Whatsapp) to make sure you can contact them at any time if necessary. Please contact us if you didn't received your driver details.
When picking up from the airport, the driver will wait for the passenger in the arrivals area with his name written on the name board.
The driver will be in contact with the customer and will inform them exactly what time he will arrive at the pick-up location.
Our meet-and-greet service includes luggage handling, with a direct support to your vehicle and assistance with loading and unloading your bags.
Free pick-up waiting time up to 15 minutes from Central London pickup.
If you use WhatsApp, the driver will inform you in real time of his arrival time to pick you up.
Punctual Pickup: Ensuring the driver arrives promptly at the designated pick-up location.
Driver Details: Providing the customer with our driver's details and contact number for convenience and communication.
Communication with Customer: The driver maintains contact with the customer, providing precise arrival times at the pick-up location.
Gratitude at Journey's End: At the end of your journey, please send us a review on the TripAdvisor or Viator platform to share your experience with other travellers.
How many luggages/suitcases per vehicle type?
Saloon - up to 2 Passengers with 2 large suitcases and 2 carry-on suitcases.
MPV - up to 4 Passengers with 4 large suitcases and 4 carry-on suitcases
Large MPV - up to 6 Passengers with 6 large suitcases and 6 carry-on suitcases.
Executive - up to 2 Passengers with 2 large suitcases and 2 carry-on suitcases.
Luxury - up to 2 Passengers with 2 large suitcases and 2 carry-on suitcases.
Each passenger can bring one handbag or backpack.
If you require extra luggage please don't hesitate to contact our reservation team.
Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable.
Additional Info
- Confirmation is instant and will be received at time of booking
- Suitable for all physical fitness levels
- Please check the provided details of your driver, you can find them either by email, text message or Whatsapp.
- Please make sure that you provided us your flight number and estimated landing time, also your full drop-off/pick up address including the postcode.
Frequently Asked Questions
(6)Q: What is the cancellation policy for the Transfer from Heathrow Airport to London or London to Heathrow?
Cancellation Policy
Still have questions?
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Activity code: C-405135P4
Traveler Photos
Reviews
Average 4.94 out of 5 stars based on 82 traveler reviews collected by City Boat Tours and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (6)
The answers provided below were previously given in response to questions from City Boat Tours customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (BST).
- Bottled water. We will provide bottled water for each passenger (subject to availability).
- Free 75-minute waiting time after flight landing.
- Air-conditioned vehicle.
- One way private transport.
- Meet & Greet.
- Extra waiting time after 75 min - from £12.50 per 15 min, depending on vehicle type (Airport Pickup).
- Extra waiting time after 15 min - from £12.50 per 15 min, depending on vehicle type (London Pickup).
There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Transfer from Heathrow Airport to London or London to Heathrow is as follows:
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Transfer from Heathrow Airport to London or London to Heathrow will be included in your confirmation email from City Boat Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024What's Included
- Bottled waterWe will provide bottled water for each passenger (subject to availability).
- Free 75-minute waiting time after flight landing
- Air-conditioned vehicle
- One way private transport
- Meet & Greet
- Extra waiting time after 75 min - from £12.50 per 15 min, depending on vehicle type (Airport Pickup)
- Extra waiting time after 15 min - from £12.50 per 15 min, depending on vehicle type (London Pickup)
Additional Info
- Confirmation is instant and will be received at time of booking
- Suitable for all physical fitness levels
- Please check the provided details of your driver, you can find them either by email, text message or Whatsapp.
- Please make sure that you provided us your flight number and estimated landing time, also your full drop-off/pick up address including the postcode.
