Tour Xenotes Departure from Cancún & Playa del Carmen
Overview
Embark on an unforgettable adventure at Xenotes, a breathtaking natural park where you'll immerse yourself in the beauty of Mexico's stunning cenotes. This unique tour offers you the chance to explore four different cenotes, each with its own charm and activities, ensuring a day filled with excitement and relaxation.Begin your journey with a refreshing swim in crystal-clear waters, surrounded by lush tropical landscapes. Dive into thrilling activities like zip-lining, snorkeling, and kayaking, all designed to make your experience truly exhilarating.Enjoy a delicious picnic lunch as you take in the serene surroundings and recharge for more fun. Our expert guides will share fascinating insights about the cenotes and the rich biodiversity of the area, enhancing your adventure.Whether you're seeking romance, adventure, or simply a day of relaxation, this tour at Xenotes is perfect for couples, families, and friends alike.
What's Included
- Activities of abseiling, zip line, kayak and water exploration swim
- Water, coffee, wine and beer to choose during the picnic
- Equipment: life jacket , rappel equipment and kayak
- Soft drinks fruits of the season and sweet bread
- Use of toilets, changing rooms and towel
- Visit to four different types of cenotes
- Round trip transportation with certified guide
- Tips
Meeting and Pickup
Meeting points for travelers that are in downtown hotels and Airbnb’s or any location that we can't reach:Cancún Meeting Point: Marina Puerto Cancún (mall)Puerto Morelos Meeting Point: Hacienda MorelosPlaya Del Carmen: Plaza Antigua or Plaza Las Perlas (contact customer care for support)Tulum: There is no pick up in any hotel or Airbnb, the meeting point will be outside the Hotel Aloft Tulum.The pickup time is set according to your location and start at 8:00 am, the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service.
15 Avenida Norte
Gonzalo Guerrero, 77710 Playa del Carmen, Q.R., Mexico
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
This activity ends back at the meeting point.
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
What To Expect
The Xenotes Tour offers visitors the chance to explore four different types of cenotes (sinkholes) in the heart of the Mayan jungle, each with its own mystical charm and protected by aluxes—mischievous Mayan dwarf spirits.
Discover open, semi-open, cave, and ancient cenotes, each offering Located along the Ruta de los Cenotes, these cenotes are only accessible through this tour.
Adventure & Mysticism – Swim, kayak, zipline, or rappel in these sacred freshwater pools while learning about Mayan legends.
Protected by Aluxes – According to Mayan mythology, these playful spirits guard the cenotes, adding a magical touch to the experience.
Additional Info
- Confirmation is instant and will be received at time of booking
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- This tour is not recommended for people with heart, lung, or spine conditions; with asthma, diabetes, or hypertension; or pregnant women or those suspected of being pregnant.
- The average water temperature of the cenotes is 75 to 78° F throughout the year
- Please take into account that the cenotes are located in the middle of the jungle, so some roads to reach them are not paved and could be bumpy
- Also be aware that due to the location of the cenotes in the middle of the jungle, cell phone service is likely unavailable
- Suitable for all physical fitness levels
- Bring your swimsuit, towels and extra clothes.
- Use sunscreen and sunglasses.
- Wear comfortable clothes and shoes.
- It is not possible to change the date on the day of your visit
- Children over 4.5 ft but under 12 years of age must show an ID to verify their age as well.
- If you reserve even if it is early or late, this reservation is subject to availability, you will be notified as soon as you reserve if we still have spaces, this tour is in high demand and most of the time our capacity is full
- We are not responsibles if you forgot your personal belogings in the bus or park, make sure you do not forget any item when you get off the bus
- We need the ID Screenshoot of the cardholder. Cardholder must to be the lead traveller name and is mandatory that person assist in the park, if we do not have everything we need we can not provide your official boarding pass
- For the zip-line activity, a minimum height of 4.5 ft (1.4 m) and a minimum weight of 88 lbs (40 kg) are required.
- The use of the life jacket is mandatory during all water activities.
- It is not possible to make a date change the same day of your visit.
- There might be changes without prior notice to the tour’s logistics or operation.
- This tour/activity will have a maximum of 30 travelers
Frequently Asked Questions
(12)Q: Do you take pregnant customers snorkeling?
A: Yes, we allow pregnant women to go on snorkeling. However, it’s crucial to consult with your healthcare provider before doing so to assess your individual health and pregnancy stage. Read more Jan 2022
Cancellation Policy
Questions?
Our friendly customer support is here to help.
Activity code: C-208725P38
Additional Info
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Frequently Asked Questions (12)
The answers provided below were previously given in response to questions from City Boat Tours customers.
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Yes, we allow pregnant women to go on snorkeling. However, it’s crucial to consult with your healthcare provider before doing so to assess your individual health and pregnancy stage.
Jan 2022Yes, this is possible, as long as you are comfortable going into the water. All City Boat Tours snorkeling tours adhere to strict safety regulations and have been designed to be enjoyed by all.
Your safety is our #1 priority, which is why:
- You will be wearing a flotation device at all times.
- On many tours, there is a stairway from the boat into the water so you won’t have to “jump” in!
- There are trained staff in the water and watching from the boat at all times.
For these reasons, we believe that even non-swimmers can have a wonderful time on our snorkeling trips, however, the final judgment call is yours to make. Please note we do not give refunds if you decide not to snorkel on the trip.
Oct 2021The snorkel gear we use on City Boat Tours tours is high quality and for your protection, the equipment is sanitized after each use. However, if you feel more comfortable using your own snorkeling equipment, feel free to bring it on the tour. Please note, there is no discount for providing your own equipment and we can’t be responsible for any lost or damaged items.
May 2023First-time snorkelers can be assured of one-on-one instruction and assistance. We find introducing folks to our world very rewarding!
Oct 2021There are no legal age limits for snorkeling. We have found that age 5 or 6 is a good age to learn the basics of snorkeling, however, it’s entirely up to individuals to make the best choice for their family.
Sep 2021- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Activities of abseiling, zip line, kayak and water exploration swim.
- Water, coffee, wine and beer to choose during the picnic.
- Equipment: life jacket , rappel equipment and kayak.
- Soft drinks fruits of the season and sweet bread.
- Use of toilets, changing rooms and towel.
- Visit to four different types of cenotes.
- Round trip transportation with certified guide.
- Tips.
This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Apr 2025The minimum age to participate is 6. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Tour Xenotes Departure from Cancún & Playa del Carmen is as follows:
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- This tour is not recommended for people with heart, lung, or spine conditions; with asthma, diabetes, or hypertension; or pregnant women or those suspected of being pregnant.
- The average water temperature of the cenotes is 75 to 78° F throughout the year
- Please take into account that the cenotes are located in the middle of the jungle, so some roads to reach them are not paved and could be bumpy
- Also be aware that due to the location of the cenotes in the middle of the jungle, cell phone service is likely unavailable
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Tour Xenotes Departure from Cancún & Playa del Carmen will be included in your confirmation email from City Boat Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024What's Included
- Activities of abseiling, zip line, kayak and water exploration swim
- Water, coffee, wine and beer to choose during the picnic
- Equipment: life jacket , rappel equipment and kayak
- Soft drinks fruits of the season and sweet bread
- Use of toilets, changing rooms and towel
- Visit to four different types of cenotes
- Round trip transportation with certified guide
- Tips
Additional Info
- Confirmation is instant and will be received at time of booking
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- This tour is not recommended for people with heart, lung, or spine conditions; with asthma, diabetes, or hypertension; or pregnant women or those suspected of being pregnant.
- The average water temperature of the cenotes is 75 to 78° F throughout the year
- Please take into account that the cenotes are located in the middle of the jungle, so some roads to reach them are not paved and could be bumpy
- Also be aware that due to the location of the cenotes in the middle of the jungle, cell phone service is likely unavailable
- Suitable for all physical fitness levels
- Bring your swimsuit, towels and extra clothes.
- Use sunscreen and sunglasses.
- Wear comfortable clothes and shoes.
- It is not possible to change the date on the day of your visit
- Children over 4.5 ft but under 12 years of age must show an ID to verify their age as well.
- If you reserve even if it is early or late, this reservation is subject to availability, you will be notified as soon as you reserve if we still have spaces, this tour is in high demand and most of the time our capacity is full
- We are not responsibles if you forgot your personal belogings in the bus or park, make sure you do not forget any item when you get off the bus
- We need the ID Screenshoot of the cardholder. Cardholder must to be the lead traveller name and is mandatory that person assist in the park, if we do not have everything we need we can not provide your official boarding pass
- For the zip-line activity, a minimum height of 4.5 ft (1.4 m) and a minimum weight of 88 lbs (40 kg) are required.
- The use of the life jacket is mandatory during all water activities.
- It is not possible to make a date change the same day of your visit.
- There might be changes without prior notice to the tour’s logistics or operation.
- This tour/activity will have a maximum of 30 travelers
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